Customer Contact Skills - Single Module

Customer Contact Skills Assessment

Customer Contact Skills are about generating initial interest from the customer in your application, product or service, and starting the process of creating rapport. Customer Contact skills are essential. In sales, first impressions do more than simply "count", they can make or break you!

Within this simple 10 minute assessment we look at 4 key areas of business acumen that are crucial to sales success:

• Spotting opportunities
• Using probing questions
• Communicating
• Advising the customer

A simple series of 38 statements for you to score, budget 10-12 minutes.